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Business Development Coordinator

Los Angeles, CA, United States, California, United States

Business Development Coordinator

  • Los Angeles, CA, United States
  • Full time

It is the mission and intent of this position that the incumbent will keep the guests’ perspective in mind at all times and carry out the mission of the Global Sales Partners team.  They are a vital source of support for the sales team and overall assist in the hotel achieving its goals and objectives.

The incumbent will take full responsibility for assisting members of the Sales team with general administrative duties associated with the hotels’ clients.  They will be 100% efficient and professional when receiving and making telephone calls or any type of correspondence with the hotel's clients.  The Business Development Coordinator will represent the Sales and Marketing department both internally and externally.  They should be self-motivated.  They should anticipate colleague needs and use own initiative to solve any arising issues. Responsibilities will include the following:

  • Supporting GSP Team in their day-to-day sales activities
  • Assisting Regional Top Accounts with their needs in the absence of the Account Manager, while ensuring high levels of customer satisfaction as well as maximizing up-sell and cross-sell potential within existing customers to maximize share of wallet.
  • Supporting the Account Manager with the creation, implementation and monitoring of strategic account plans with sales and marketing activities for Regional Top and Incubator accounts to penetrate accounts to their full potential and ensure room night and revenue goals for all hotels in the group are achieved
  • Event management and coordination including venue search and selection, client invitation process, event set up, event attendance and evaluation of Global Sales Calendar events and or other client events/entertainment/FAMS
  • Assisting in the development of Sales Tools for Regional sales team
  • Managing Regional sales team budget and expenses
  • ROI and Salesforce campaign report analysis
  • Reactively manage long tail accounts
  • Forward transient, corporate business travel and group enquiries to the relevant hotel contact to ensure client is provided with the desired information
  • Supporting clients with Group enquiries with ongoing liaising with the hotels to ensure effective and result-focused communication to convert group enquiry
  • Monitor and track activity level and potential of long tail accounts to identify x prospect accounts for development per year ($10-30k revenue p.a. for at least 2 hotels)
  • Travel organization for GSP team
  • Data entry and management of sales platform (Salesforce) and responsible for performing year-end audit
  • Handling incoming calls and general sales inboxes
  • Ordering and inventory management of promotional items and office supplies
  • Updating files and documents on internal and shared drives
  • Overseeing petty cash for GSP team
  • Prepare expense reports for GSP team
  • Manage invoices, accruals and rechargeable budgets for GSP team

Qualifications:

Existing sales skills for transient, corporate and group sales an advantage

Language: English fluent written & spoken, other languages a bonus but not essential

Skills: IT skills, strong communication and written skills, excellent time-management, ability to prioritize, work under pressure and meet deadlines

Previous experience with Salesforce is a plus

Attention to detail is key for this role

Able to take initiative and anticipate the needs of the team and offer suggestions

Ability to learn and apply new skills within a reasonable timeframe

Effective at listening to, understanding, and clarifying concerns raised by colleagues and clients

Maintain a warm and friendly posture and demeanor and approach all encounters in an attentive, friendly, and service-oriented manner

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