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Addetto/a Centralino - PBX Operator – Season 2023

Lake Como, Italy

Addetto/a Centralino - PBX Operator – Season 2023

  • Lake Como
  • Rooms Division
  • Full time
  • Temporary / Seasonal

Duties & Responsibilities

  • Operate the switchboard according to policies and procedures set by Front Office Manager
  • Answer the telephone in utmost clarity and offer assistance to callers
  • Manage and oversee instant messaging channels
  • Relay all messages accurately and promptly for guests and colleagues
  • Book and connect overseas calls, complete vouchers for all overseas calls; know all telephone rates which are in force and changes which might occur
  • Follow proper procedures for handling matters of emergency
  • Provide service and information regarding hotel facilities to guests and outside calls
  • Be well-informed concerning all events, which take place in the hotel
  • Have on-hand information relating to Mandarin Oriental Hotel Group
    i.e. telephone numbers of other properties, names of personnel, etc.
  • Maintain "Privacy of Communication" while on duty
  • Be punctual at all times and adhere to general hotel rules strictly
  • Carry out the duties assigned by the Front Office Manager

 

Requirements

  • Proficiency in English and Italian; an additional language is considered a plus
  • Excellent overall communication skills
  • Basic computer and typing skills
  • Able to multi-task
  • Strong desire to provide excellent guest service

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