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Americas - Front Desk Supervisor

Boston, MA, United States, Massachusetts, United States

Americas - Front Desk Supervisor

  • Boston, MA, United States
  • Rooms Division
  • Full time
  • Closing at: Aug 31 2022 at 23:55 EDT

It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times when providing various services and products to the guest and must always be representative of the brand.  

The Front Desk Supervisor is responsible for assisting and supervising the daily operation of the Front Desk, Bell and Door. The Front Desk Supervisor is the first responder to any guest complaints or feedback throughout the hotel and is charged with resolving said issues or elevating them to the appropriate senior manager.  The Front Desk Supervisor is also a member of the Emergency Response team responding to the scene of any emergencies and following proper protocol.

 The Front Desk Supervisor reports directly to the Room Division Manager and Assistant Front Office Managers.

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