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Americas - Overnight Guest Service Agent

Boston, MA, United States, Massachusetts, United States

Americas - Overnight Guest Service Agent

  • Boston, MA, United States
  • Rooms Division
  • Full time
  • Closing at: Jun 30 2022 at 23:55 EDT

An Overnight Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. They will assist with Night Audit as necessary.

It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The incumbent will be providing various services and products to the guest and must always be representative of the brand.  

The Overnight Front Desk Agent reports directly to the Room Division Manager and Front Desk Managers.

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