Assistant Bar Manager

Duties and Responsibilities:

• Provide leadership and support for Bar colleagues.
• Train, evaluate and schedule colleagues in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency and creativity in the bar.
• Develop and implement system for checking maintenance of table top supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To supervise the maintenance and cleanliness of the bar at all time.
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• Plan menus, prices and promotional events for MO Bar in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liaise with the Training Manager on departmental learning and development needs.
• To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines.
• To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.