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Assistant Butler Manager

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Assistant Butler Manager

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time

Main Responsibilities:

  • Coordinates Butler duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Emirates Palace Standards in a safe and secure environment.
  • Ensures a high level of communication with the Butler Service Manager and liaises all information pertaining to operational and administrative issues are discussed and approved by the B.S.M.
  • Substitutes the Butler Service Manager in his absence and ensure to maintain all standards of service
  • Discusses all requirements and issues with the Butler Service Manager, when required, in order to ensure proper communication
  • Ensure a high level of communication is maintained between the Butler Service and all other areas of the hotel.
  • Approves the training plan for all Butler staff and follows up to ensure compliance within budgetary guidelines.
  • Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Butler staffs are able to answer guest requests and questions.
  • Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
  • Ensures the Butler team, work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
  • Supervises day to day operations ensuring standards are adhered to and maintained.
  • Ensures a consistently high standard of presentation is maintained for both the department and personnel.
  • Actively solicit Guest feedback and focus team on hospitality and guest service.
  • Ensures a high level of product knowledge of the hotel and local area.
  • Carry out interviews for all prospective Butlers to ensure they are guests focused.
  • Ensures All Butler staff is fully aware of the benefits of Private Concierge.
  • Conduct Annual appraisals with all team members as means of motivation and development.
  • Communicate with Executive Housekeeper for key development of the department.

Skills Requirements:

  • Bachelor Degree or equivalent.
  • Extensive 5 star luxury hotel experience 
  • At least 2 years working in a similar role in the Middle East
  • Excellent communication skills
Closing date: Aug 31, 2021

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