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Assistant Chief Concierge

New York, NY, United States, New York, United States

Assistant Chief Concierge

  • New York, NY, United States
  • Rooms Division
  • Full time

Duties and Responsibilities


  • Major responsibilities       
    • Provide guests access to all New York City has to offer within scope of availability
    • Offer a warm, sincere and personalized welcome to all guests
    • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
    • Have an in depth knowledge or access to information  regarding directions, travel time, cost and various forms of transportation
    • Maintain a constantly updated database with extensive information about city highlights
    • Maintain a consistent and sufficient level of brochures, maps and handouts
    • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
    • Be knowledgeable of all in-house and arriving guests
    • Be aware of all daily events in the hotel
    • Arrange tickets for theatre, sporting events and local attractions
    • Make and confirm dining reservations
    • Make and confirm all transportation arrangements with contracted limousine company
    • Arrange for package delivery and pickup for guests
    • Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
    • Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
    • Disseminate information  of relevance within the department
    • Communicate information effectively to Chef Concierge
    • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
    • Maintain a clean, neat and organized desk
    • Act as a guide when guests ask for direction and assist them to destinations within the hotel
    • Provide clear directions for all guests travelling outside the hotel
    • Respond to all guest needs and requests
    • Other activities, and responsibilities, as deemed appropriate by the Chef Concierge and the Director of Front Office Operations
    • Train, coach and support the Concierge staff colleagues
    • Direct and supervise Hotel Messengers/Pages in the daily operation of the department
  • Salary: $75,000 to $85,000 yearly. 

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