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Assistant Chief Concierge

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Assistant Chief Concierge

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Aug 31 2022 at 23:55 +04

Main Responsibilities

  • The Assistant Chief Concierge is required at all times to set a high example in regards to punctuality, appearance, attitude, leadership, guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation.
  • To supervise the day-to-day operation of the Bell Department.
  • Ensure that the Hotel Entrance, Lobby and lights are clean, neat and tidy and inform Housekeeping or Engineering of any work that may be required.
  • To attend to guest needs and requirements, by liaising with other operational departments.
  • To assist guests in itinerary planning and suggestion of activities. Build an excellent relationship with any travel related industry in the area.
  • To supervise the day-to-day collection and delivery of luggage ensuring that a speedy and efficient service is provided to all guests and patrons of the Hotel.
  • To instruct the Bell Captain and supervisor the daily operation.
  • To organize assistance with guest luggage and parcels, ensuring that luggage is collected and delivered speedy and efficiently when requested.
  • Furnish the guest or their interested parties such available information as any be needed and requests, provided that the information is not deemed confidential by the management policies, rules and regulations.
  • Ensure all staff are fully aware of any special event in the hotel and in Dubai and regularly update the staff of any changes.
  • Place orders for the newspaper requirement of the daily operations.
  • To assist in maintaining and developing agreed standards within Concierge Department.
  • To attend all F.O. meetings, training sessions/program that are requested by the Hotel’s Management.
  • To assist in the conducting of annual performance evaluations.
  • To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standard operating procedures.
  • To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.
  • To assist in planning the weekly working schedules to ensure that the outlets are adequately staffed to handle the levels of business.
  • To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
  • Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
  • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • To understand and strictly adhere to the Hotel’s Employee rules & regulations.
  • To report for duty punctually wearing the correct uniform and name tag at all times.
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

 

Competencies:

  • Flexibility in the scheduling 
  • Initiative
  • Customer service orientation
  • Teamwork / Cooperation
  • Interpersonal skills
  • Oral and listening skills

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