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Assistant Chief Concierge

Doha, Qatar

Assistant Chief Concierge

  • Doha
  • Rooms Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Train, direct and supervise the Concierge daily operation of the department
  • Maintain a consistent and sufficient level of brochures, maps and handouts etc
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the hotel
  • Arrange for package delivery and pickup for guests
  • Provide a daily list to the Front Office Manager and Hotel Duty Manager of transportation reservations
  • Offer a warm, sincere and personalized welcome to all guests
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
  • Act as a guide when guests ask for direction and assist them to destinations within the hotel
  • Provide clear directions for all guests travelling outside the hotel

Requirements

  • Minimum 2 year of experience working in a 5-star hotel environment
  • High School Diploma or equivalent
  • Strong command of MS Office products, GoConcierge, and Hotsos
  • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage
  • A minimum of 1 years of Concierge experience in a luxury hotel.

If you are interested in joining our team apply today!

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