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Assistant Club Lounge Manager

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Assistant Club Lounge Manager

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Dec 19 2022 at 23:55 +04


Create and strategize duties and responsibilities of Club Lounge colleagues and ensure that work processes are in a logical order

Ensure proper staffing at all times

Ensure that Legendary Quality Experiences, policies and procedures are properly understood and followed through

Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions

Ensure and maintain a very high standard of personal hygiene, colleagues’ behavior and grooming standards

Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively

Perform any other reasonable duties as required by the Club Lounge Manager or the Director of Rooms

To respond to changes in the Rooms function as dictated by the industry, company and hotel

Work very closely with other sub-sections of the Front Office to provide the Mandarin Oriental personalized service to the guests

To attend training sessions and meetings as and when required

Perform any tasks as assigned by the Management 

To ensure that all Club Lounge colleagues deliver the Mandarin Oriental’s guiding principles and provide exceptional guest service at all times

To ensure that all Club Lounge colleagues also provide excellent service to internal customers as appropriate

To assist Club Lounge guest room allocation

To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met personally

To ensure that all Club Lounge colleagues are familiar with the hotel’s products and services

To implement consistent guest recognition programs and maintain a relevant guest history database

To personally and frequently verify that guests are receiving the best possible service during check-in and check-out

To ensure that guest history records are accurately maintained and all repeat guests preferences are met

Trains, evaluates and schedules Club Lounge staff in accordance with the standards of the company policies and guidelines

Develop and implement system for checking maintenance of tabletop supplies through staff side work duties

Create side work schedules for all positions. Ensure compliance and follow through

Keep record and communicate of any exemplary or deficient examples of food, décor or service

Provide excellent service at all time to all of our guests

Assist Guest courteously and efficiently

Managing day to day operations

To supervise the maintenance and cleanliness of the lounge at all times

Good knowledge of food and beverage

To manage proper staffing and supplies level

Conduct daily communication meeting with staff prior to shift

Ensure Club Lounge service standards are in line with the procedures

To visit all of our guest tables during or after their visit, to ensure satisfaction

Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook

Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image

Ensure that the environment of the outlet is being maintained to MO standards

Be aware of, and comply with, safe working practices as laid down under FHLSS

Be aware of, and comply with local and relevant Food Acts

Wear any appropriate protective clothing provided by or recommended by the Hotel.

Report any defects in the building, plant or equipment according to the Hotel procedures

Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures

Attend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety

Be aware of Fire safety plans

Adhere to Safe & Sound procedures regarding Health & safety

Adhere to Safe & Sound procedures regarding  HACCP standards

Attend any training deemed appropriate by your Head of Department


Skills & requirements

University Graduate      

2 years of Supervisory experience in a hotel of similar deluxe standing

Excellent overall communication skills

Able to multi-task

The ability to work well in a team environment 

Good written and verbal command of English. German language is a big advantage

Possess a pleasant and outgoing personality 

Diverse experience is a plus 

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