Duties and Responsibilities

• Operate the Front Office properly, efficiently and with profitability, which includes overseeing Front Office Managers, Assistant Managers, Guest Service Agents, and other Front Office colleagues
• Maximize room revenue and occupancy by effectively controlling rates and availability (on the day of arrival)
• Delegate duties and responsibilities to Front Office colleagues and ensure that work processes are in a logical order
• Ensure proper staffing at all times
• Ensure that Legendary Quality Standards, policies and procedures of MONYC are properly understood and followed through among Front Office colleagues
• Assist in compiling annual departmental operating budgets as well as capital expenditure and manpower budgets
• Control and analyse departmental costs to ensure spending is within budget
• Perform all aspects of human resources and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions, etc.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff
• Handle all guest complaints and comments relating to the department tactfully
• Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office Operations

Mandarin Oriental reserves the right to add, delete, change or modify the job duties described at it’s description with notice.