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Assistant Director of Housekeeping

Lake Como, Italy

Assistant Director of Housekeeping

  • Lake Como
  • Rooms Division
  • Full time

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. Mandarin Oriental, Lago di Como is a sanctuary of calm, nestled on the sunny forest shores of Lake Como. 19th Century Villa Roccabruna is at the heart of the resort, which features a total of 21 rooms, 52 suites and two-stand-alone private villas, skilfully renovated to create a sense of modern Italian elegance with a subtle oriental charm. Idyllic lake views can be enjoyed from the resort‘s restaurants, which include L˜ARIA Restaurant, CO.MO Bar & Bistrot and the Pool Bar by the resort’s floating pool on the lake. The Spa at Mandarin Oriental, Lago di Como is the largest on the lake, with two private spa suites, two treatment rooms, a beauty studio, a next-generation Technogym fitness centre and a holistic heat and water experience area.


Assistant Director of Housekeeping

The mission and intent of the Assistant Director of Housekeeping is to provide leadership to the housekeeping supervisors, coordinators, room attendants and houseman and manage and insure the highest level of cleanliness of the hotel rooms and public space to the guests.
The Assistant Director of Housekeeping assists the Director of Housekeeping in managing all aspects of the department, managing the department in the absence of the Director.

Duties and Responsibilities:

  • Motivate, train and supervise all Housekeeping and Laundry colleagues
  • Plan daily, weekly and monthly assignments and projects for all Room Attendants, Public Area Attendants, Housemen and Laundry Attendants.
  • Train, coach and motivate Housekeeping staff to achieve the highest quality standards
  • Conduct daily briefings and trainings
  • Plan departmental scheduling
  • Perform administrative duties such as, but not limited to, departmental scheduling, purchase requests and monthly consumption reports.
  • Implement control on department labour costs and minimize costs while ensuring that adequate staffing is available to provide five star services.
  • Be responsible of the Housekeeping Department during the Director of Housekeeping absence.
  • Implement all the Safe & Sound procedures
  • Perform daily inspection of all public areas, guestrooms, exterior of building and back house areas, to ensure that the highest standards are met.
  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
  • Inspect, check and release hotel rooms for arrivals in accordance with set MO
  • Respond to guest questions. Provide guest assistance, direction and information as requested.  Conduct daily communication meetings.
  • Perform line level functions in emergency situations.
  • Comply with all MOHG Pillars, Department LQEs and Guiding Principles
  • Performs a variety of other duties as assigned.



  • Minimum 3 years of Housekeeping management experience in a luxury hotel setting
  • Confident and fluent in written and verbal English, the knowledge of other languages is preferred.
  • Strong management and interpersonal skills
  • Degree in Hospitality Management or similar field preferred.
  • Strong organizational skills with an attention to details
  • Excellent knowledge of Microsoft Office
  • Flexible schedules and working hours, willingness to work on weekends & holidays required

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