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Assistant Front Office Manager

Prague, Czech Republic, Praha, hlavní mesto, Czech Republic

Assistant Front Office Manager

  • Prague, Czech Republic
  • Rooms Division
  • Full time

Mandarin Oriental, Prague is housed within a former 14th century monastery, and it is both a five-star luxury hotel and a wonderfully preserved piece of history. Blending contemporary design with period features, we offer a truly unique hotel experience. All 99 rooms at Mandarin Oriental, Prague, reflect a sense of tranquility and sophistication. Bright large spaces and open windows offer breezy views of the courtyard and city. 

We are looking for an Assistant Front Office Manager to join our great team in Prague.

You will play a key role in our Front Office team to support the luxury experience our guests from around the world enjoy at one of the Prague’s best hotels.

You will assist the Front Office Manager with the implementation of the FO Business strategies, ensuring proactive leadership for Reception, Concierge and Bellman  teams in order to meet and exceed our guest’s expectations, enhancing our reputation for excellence

  • To assist the Front Office Manager in implementing and maintaining the    Legendary Quality Standards throughout the Front of House Department
  • To assist the Front Office Manager with the implementation of LQEs and MOQA action plans for service delivery objectives in order to meet and exceed our guest’s expectations
  • To perform supervision of the Front of House Department in the absence of the Front Office Manager, ensuring consistency in service delivery according to our guest expectations
  • To assist the Front Office Manager with the successful implementation of the Training Concept and employee development in order to promote a            climate of enthusiasm and encouragement
  • To encourage effective, efficient interdepartmental communication in        order to promote a positive working environment
  • To ensure full knowledge of yield strategies by the reception team
  • To assist with the maximisation of room yield and the handling of the        overbooking strategy, closely liasing with the Front Office  Manager and the Reservations team
  • To support the accounts department by responding accurately and efficiently with all queries relating to Front Office

You must be passionate about guest service, have a previous experience in the same role from a luxury environment and have outstanding interpersonal skills with an energetic and vibrant personality. You must have excellent communication skills, be fluent in English and it is an advantage if you are fluent in Czech.

EU working permission needed

We will provide you with a comprehensive benefits package which includes motivating salary conditions and benefits, attractive working environment in the very heart of Prague, great international team of colleagues, further growth and development with possibility of foreign transfers.

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