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Assistant Guest Relations Manager

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Assistant Guest Relations Manager

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 +04

Main Responsibilities:

  • Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
  • Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
  • Respond to guest requests for special arrangements or services. Contact appropriate individual or department as necessary to resolve guest requests.
  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain  confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Communicate by using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  •  Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety.


Skills Requirements:

  • Proven work experience as an Asst. Guest Relations Manager in luxury property.
  • Understanding of all hotel management best practices and relevant laws.
  • Proficiency in English; knowledge of other languages is a plus.
  • Customer service drive with outstanding communication and active listening skills.
  • Excellent problem-solving and multitasking skills.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Ability to work flexible hours.
  • Strong sense of responsibility and a professional presentation.

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