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Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia


  • Kuala Lumpur, Malaysia
  • Housekeeping Division
  • Full time
  • Closing at: Jan 31 2023 at 23:55 +08


Assists the Director of Housekeeping in maintaining company standards of cleanliness throughout the rooms and public area section of the hotel.  To supervise the Floor and Public Area Supervisors, Room and Public Area Attendants assigned to the housekeeping team.

The Role of the Assistant Housekeeping Manager - Public Area

  • Prepares assignment of work for Housekeeping staff and follow-up on additional cleaning programme
  • Co-ordinates with Front Office and Management with regards to special instructions regarding Hotel guests and ensures that there is enough staff to cover all areas in the AM and PM shift
  • Develop and execute an inspection programme that will ensure the maintenance of guestroom areas, public areas, sanitation and standards
  • Reads the log books and ensure the necessary actions or requests are followed up
  • Investigates and advises queries and complaints from Hotel guests, Management and Front Office personnel
  • Keeps record and sends reports to Maintenance Department in writing for requests of repair and follow-up these requests to ensure that these have been carried out
  • Makes daily inspection of VIP arrival rooms as well as daily spot check of rooms, occupied and vacant clean and Hotel public areas as well as back of the house
  • Reports to the Director of Housekeeping of any unusual happening whether concerning Hotel guests or staffs
  • Ensures proper arrangements and maintenance of flowers and plants in the guestrooms and public areas
  • Assists the Director of Housekeeping in preparing and checking of monthly inventories for chemicals and cleaning supplies
  • Ensures that all requisition and control of supplies are handled and stored correctly
  • Assists to conduct training courses for new employees and refresher courses for existing employees 


Preferred Qualifications And Skills

  • Minimum 5 years working experience in hospitality or tourism related industry, preferably in Housekeeping operations of deluxe international properties
  • Minimum 3 years in a managerial level in a deluxe international property
  • CPR/AED and First Aid certified
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Passionate, committed and meticulous


Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

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