Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing




Assistant I.R.D Manager

Doha, Qatar

Assistant I.R.D Manager

  • Doha
  • Food & Beverage Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence
  • Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times
  • Create and maintain a great synergy between In Room Dining and all other F&B outlets as well as the related Rooms Division departments
  • Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team
  • Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays
  • If required, provide catering services in guest rooms, suites and apartments in liaison with the banqueting operations department
  • Support the outlet manager to supervise the side duty schedules for all positions and ensure compliance and follow through
  • Assist the outlet manager to supervise the maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment. This includes the In Room Dining main area as well as floor pantries storage, storage areas and In Room Dining Equipment
  • Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and share observations and recommendations with the outlet manager
  • Maintain a good relationship and steady communication with the respective Chef de Cuisine to work on a very effective flow to assure all served food and beverage reaches the room in the best possible condition with regard to temperature and presentation


  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management
  • Experience as Assistant In Room Dining Manager in a high volume in room dining with highest levels of service is preferred
  • A minimum of 3 years of experience working in a 5-star hotel environment, including 1 year in Food and Beverage
  • Knowledge of In Room Dining service procedures and standards
  • Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating his/her team accordingly

If you are interested in joining our team apply today!

Apply Now

Not You?

You will now be directed to a page to complete your application