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Assistant IT&T Manager

Doha, Qatar

Assistant IT&T Manager

  • Doha
  • Information Technology & Telecommunications
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Under direction of the Director of IT&T cover off all aspects of development, support and maintenance of the core IT network and infrastructure, utilizing the below technical skills
  • Manage all incoming IT support calls in the call logging system and direct to the necessary support queue or distribute to other departments as necessary
  • Be a central resource for desktop software distribution for Admin networks and support for Guest network
  • Liaise with the Operational Teams to provide hardware and software resources
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements
  • It is part of your role and your responsibility to fully support all learning and development activities.
    • On The Job trainers and trainings.
    • Group Training Technique trainers and trainings.
    • Update and maintain a complete Training Matrix for your department.
    • Update and maintain Job Description and Job Specification Matrix your department.

Requirements

  • Specific Degree or Diploma in IT or computer science
  • Minimum 3 years of experience working in a 5-star hotel environment.
  • Technical related experience
  • Pre-opening hotel experience is a plus
  • Proven experience as IT assistant or similar role
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Excellent level of English, 2nd language an advantage

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