ASSISTANT LEARNING & DEVELOPMENT MANAGER

The Assistant Learning & Development Manager will report to the Director of Learning & Development and forms part of the Human Resources team. The primary responsibilities for this position are to assist the Director of Learning & Development in maximizing learning by providing a creative, fun and exciting environment in the delivery of training sessions. 

We are looking for individuals who have high energy with effective and influential people skills, positive attitude and the desire to motivate others. 
 
The Role of the Assistant Learning & Development Manager 

• Assist in the organization and set up of the entire Learning & Development department, complete with an efficient training system 

• Assist in planning and monitoring the training budget  

• Assist in formulating all training related policies and procedures  

• Assist in proposing appropriate training needs and analysis and colleagues’ career development plan  

Key Functions – Assistant Learning & Development Manager 

• Conduct training to all colleagues based on monthly Training Schedule. 

• Assist in initiating, conducting and monitoring the needs of all colleagues. 

• Assist in the preparation of the training room facilities for the colleagues requesting the use of the training rooms. 

• Process application for approval and reimbursement claims from Human Resources Development Fund and ensure that the fund is utilized to the maximum. 

• Ensure that all training records are updated into the Training and Development Information System and to generate accurate monthly reports accordingly. 

• To ensure that all training records are properly filed and kept updated. 

• To ensure that an effective control system is established to control the booking of the training rooms, training equipment and materials. 

• To ensure that an effective control system is established to control the booking and utilization of the Resource Library. 

• To ensure that Learning & Development notice board is kept with creative and informative training related information. 

• To report of any concerns or issue from colleagues that needs further action. 

• Maintain close rapport and constant liaison with Training Institutions, Hotel and Catering Schools, professional bodies and training consultants. 

• Be a good listener and facilitator of learning to all our colleagues 

• To ensure the cleanliness of Training Rooms at all times 

Preferred Qualifications And Skills 

• Diploma or Degree in Business Administration or Hotel Management 

• Minimum 3 to 5 years’ hands-on experience in Learning & Development in the service industry  

• Ability to communicate fluently in English Language and Bahasa Malaysia with internal and external customers alike 

• Able to conduct training in both languages 

• Ability to communicate in Mandarin would be an added advantage 

• Possess effective business letter writing skills 

• Ability to design and conduct training programmes for all level 

• Planning relevant Training & Development budget for the hotel  

• Possess strong leadership qualities with good inter-personal skills 

• Good in Micro soft skills 

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: 

• https://www.mandarinoriental.com/careers 

• https://www.linkedin.com/company/mandarin-oriental-hotel-group 

• Watch us at: https://www.youtube.com/watch?v=A0coCZUyHzI