Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Assistant Membership Experience Manager

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Assistant Membership Experience Manager

  • Abu Dhabi, United Arab Emirates
  • Spa & Fitness Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 +04

Responsibilities:

  • Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Conduct professional tours and meetings with prospective members.
  • To develop a deep understanding of our service product, so as to effectively communicate with prospects on our offerings (facility/classes/PT/Spa/Club Lounge etc.)
  • To ensure that a high standard of service is maintained throughout the duration of each membership.
  • To send hotel-wide communication on new joining members and any other important information pertaining to membership.
  • Will train Spa & Wellness and other department colleagues on the overall membership programme, including any developing changes to membership.
  • To support in the creation of relevant SOP’s regarding membership process & payment.
  • Conduct regular market research on our comp-set to assess opportunities and risks for the membership.
  • Assist in other operations of Spa & Wellness, as required, such as fitness reception, unique events and hotel marketing initiatives and health and safety reporting
  • Must have the ability to courteously interact and answer all Spa, Wellness and Hotel related questions with guests.
  • To be adaptable and accountable for all actions.
  • Will perform as a professional, with a friendly work ethic to conduct all duties and responsibilities as required by the position or assigned by the Director of Membership and Fitness
  • To assist in the smooth flow of the guest’s journey throughout the day
  • Greet each guest/member with a smile and acknowledge guests, even in passing.
  • Act as an hotel ambassador at all times.

Key Competencies and Requirements

  • Degree or Higher National Diploma in the field Fitness/Sports/Personal Training is preferred
  • Experience as a Membership Manager (2 years) within a luxury 5* hotel, commercial, or boutique facility is preferred
  • Previous experience in Wellness operations, within a luxury facility, is advantageous
  • Strong knowledge on membership process and relevant market demographics
  • Strong focus on operational excellence
  • Ability to understand the flow of service and handle multiple tasks effectively
  • Excellent computer skills, including MS Word/MS Excel/MS Outlook is preferred
  • Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service
  • Ability to understand effective approaches of communication with different individuals from a variety of backgrounds
  • Able to communicate clearly with peers and management team
  • Pleasant and polite, must be able to effectively communicate with guests/members on the telephone.

Apply Now

Not You?

You will now be directed to a page to complete your application