Assistant Outlet Manager

We are looking for an Assistant Outlet Manager to join our pre-opening team at Mandarin Oriental, Costa Navarino, set to open in Summer 2023.

Mandarin Oriental, Costa Navarino will be located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort will be part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It will comprise 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino will position itself as an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

The Assistant Outlet Manager will assist the Outlet Manager in the leadership of the service and culinary team of the designated outlet and driving service excellence and deliver business objectives and financial success.

The Assistant Outlet Manager will be responsible for the following:

• Assist the Outlet Manager to lead and direct the outlet’s service team daily to ensure the operation of the department delivers consistent excellence and guest satisfaction.
• To drive kind and generous service in always treating both guests and colleagues in a respectful manner while and treasuring our colleagues as much as our delightful guests.
• To ensure active and regular communication with the team through daily line ups and assist the Outlet Manager to hold regular 1:1 meeting with line colleagues.
• Daily liaison and partnership with the kitchen team to share information, best practice and ensure a harmonious relationship between culinary and service teams, resolving any concerns after and not during service.
• To attend all internal and hotel meetings required according to meetings schedule.
• Partner with the HR & L&D to ensure all MOHG programs are actively supported and attended by the team.
• To ensure service and Back of House areas are always kept clean and work is conducted according to the MOHG standards of FLHSS.
• To report and follow up all maintenance defaults to ensure efficient and professional delivery of service.
• To act as the deputy in the absence of the Outlet Manager.
• To perform any other reasonable duties as required by Management.

What are we looking for?

• Previous relevant experience.
• Must be a self-motivator and motivator of others.
• Must be able to relate to all levels of Guests and management.
• Can handle multiple tasks at one time.
• Be able to consistently delight and satisfy our Guest.
• Very good communication skills are essential.
• Must have excellent attention to detail, and extensive service knowledge.
• Experience in the administration of Food and Beverage promotions.
• Excellent forward planning and decision-making skills.
• Experience in performance management.
• Local and international food and beverage awareness.
• Excellent command of both written and spoken English.
• Reading, writing and oral proficiency in Greek is preferred.