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Assistant Reservations Services Manager

Doha, Qatar

Assistant Reservations Services Manager

  • Doha
  • Sales & Marketing Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Operate the Reservations Services department properly, efficiently and with profitability
  • Supervise and assist Reservations Services team with their duties
  • Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for the entire team
  • Ensure proper staffing at all times
  • Ensure a warm and genuine Telephone experience for all callers
  • Ensure accurate communication of information and guest requests to all relevant departments
  • Handle all guest complaints and comments relating to the department tactfully
  • Personally, identify guests in VIP categories and as well as repeat guests; recognize and anticipate their individual needs

Requirements

  • Graduate with a minimum of a Bachelor Degree with a minimum of 4 years study in Hospitality or another professional discipline
  • Minimum of 2 years supervisor experience required
  • Minimum 1 year of experience working in a 5-star hotel environment
  • Minimum of 1 year of Reservations / Call Center experience
  • Strong command of MS office products and Mitel system
  • Good knowledge of PMS, HotSos, ResPak and SpaSoft an advantage
  • Pre-opening experience is an advantage
  • Previous experience working in the GCC preferred

If you are interested in joining our team apply today!

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