Assistant Room Service Manager

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

We are recruiting an Assistant Room Service Manager

Main Responsibilities: 

• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your manager to actively encourage a professional and dedicated team.
• To supervise colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To involve with service related to VIP guests
• To respond proactively to guest queries, ensuring that appropriate action is taken in the absence of the manager/assistant, followed by effective communication
• To perform and check all duties related to in-room-dining check list
• Perform any other reasonable duties as required by the Room Service Manager
• To carry out and supervise daily, weekly and monthly inventory
• To maintain and order all the store requisition
• To prepare and control tables before being delivered to the rooms
• To conduct daily communication meeting with staff prior to shift
• Excellent knowledge of food and beverage to be able to service and up-sell the product
• Coordinate all aspects of service to include but not limited to:
• Food and beverage requirements
• Special attention guests
• Table setup
• Special requests
• Complimentary dessert/ drinks etc.
• Billing instructions
• Authorized signatures

Job Requirements:

• High School qualification or equivalent
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
• A minimum of 2/3 years of experience as Assistant IRD Manager
• French & English mandatory
• Standards driven and motivational leader
• The ideal candidate will have a genuine passion for service, food, lots of flair and creativity
• You will have exceptional inter-personal, management and organizational skills.
• Must be of smart appearance with excellent personal hygiene standards

 Please note this is a full time permanent position 

Benefits:

We provide a comprehensive Benefits Package which includes

• meals whilst on duty
• Guest Hotel experience for employees
• Discounted Room Nights
• Discount at F&B Outlets
• 43 Paid Holidays including Bank & Public Holidays
• Colleague recognition and reward programmes
• Exciting range of learning and development programmes
• Regular colleague social and wellbeing events
• Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employees.

We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests!  If this is you, then apply here now!