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Assistant SPA Manager

Beijing, China

Assistant SPA Manager

  • Beijing
  • Spa & Fitness Division
  • Full time
  • Closing at: Dec 1 2022 at 23:55 HKT
  • Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences (LQE’S) and Company’s Pillars, on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Handling guest complaints in regards to treatments and therapists
  • Co-ordinating Lifestyle Guest Consultation with guests where unusual medical circumstances could interfere with Spa treatments chosen
  • Conduct quarterly reviews of the treatments and product sales for the spa and evaluate these to see if any change is necessary
  • Carry out Mystery Shops on our local Competitors and complete detailed report
  • Work on any brochure changes and update website as and when new promotions or changes take place

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