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Banquet Manager

Boston, MA, United States, Massachusetts, United States

Banquet Manager

  • Boston, MA, United States
  • Food & Beverage Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


It is the mission and intent of this position that the incumbent will manage the overall day to day operation, and long-term outlook of the banquet facilities. The Banquet Manager will help create a pleasant environment and experience for guests.

The Banquet Manager will have operational responsibility for the overall Banquet operation. He/she is overseeing the overall organization, insuring the implementation and consistency of the company standards.

Essential Functions

  • Provide leadership and support for all Banquet colleagues.
  • Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
  • The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
  • The ability to develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
  • The ability to schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
  • The ability to ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
  • The ability to maintain daily department maintenance program to include storage and operational areas and colleague appearance.
  • The ability to coordinate and insure the needs of the Catering department with the managers of interrelated departments.
  • The ability to prepare the payroll and gratuity reports as required.
  • The ability to prepare banquet checks with all back-up for collection at the end of functions.
  • The ability to attend regular catering meetings to obtain information of the upcoming contracted functions.
  • The ability to attend and participate in all required meetings on a regular basis.
  • The ability to organize and orchestrate any last-minute changes or details to functions.
  • The ability to post all contracted function sheets
  • The ability to constantly monitor the colleague’s appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental’s standards of quality service.
  • The ability to communicate directly with the hosts of functions and go over the details of the function.
  • The ability to directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the events with the Chef and by assigning functions to the Setup Attendants and Banquet Servers to insure the success of the function.
  • The ability to conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
  • The ability to take an active role in implementing safety procedures and following up within the department.
  • Understand and follow the laws and guidelines for beverage service
  • The ability to perform other tasks or projects as assigned by hotel management.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and Experience

  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Have a working knowledge of food and preparation
  • Have a working knowledge of wine
  • Have a minimum of 3 years experience in similar position, preferably in luxury environment
  • Have the ability to handle multiple tasks at one time.
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Must have excellent attention to details, and extensive service knowledge
  • Strong interpersonal skills.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


Closing date: Aug 01, 2021

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