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Banquet Manager

Miami, FL, United States, Florida, United States

Banquet Manager

  • Miami, FL, United States
  • Food & Beverage Division
  • Full time

Overview of Position

We are looking for a Banquet Manager to oversee the day-to-day Banquet operations for the Hotel. The Banquet Manager is a direct line of support for the Banquet Captains, Servers, and Set-up Housepersons. 

Duties and Supporting Responsibilities 

  • Provide excellent service at all time to all of our guests.
  • Direct prompt, efficient, and courteous set up and service of all events.
  • Supervise the functions of the Banquet Department employees, facilities, and costs.
  • Managing day- to day operations.
  • To supervise the maintenance and cleanliness of the meeting room at all the times.
  • Must have knowledge of food and beverage menus to service and up sell the product.
  • To manage proper staffing levels.
  • To manage proper supplies levels.
  • Responsible for scheduling, recruitment and interviewing of new colleagues for open positions.
  • Assist Director of Banquets with training and development of colleagues.
  • Assist Director of Banquets with conducting monthly departmental meeting.
  • Conduct daily communication meeting with staff prior to shift to communicate relevant daily information.
  • Ensure all Banquet service procedures are delivered according to MOHG standards.
  • Must visit all of our Guests during or after their meal, to ensure satisfaction.
  • Manage, coach, and counsel colleagues, including disciplinary procedures.
  • Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
  • Attend weekly and monthly meetings.
  • Chair daily departmental meeting.
  • Communicate all group information/changes to existing information to appropriatevhotel colleagues in an accurate and timely manner.
  • Coordinate all aspects of service as assigned by self to include but not limited to:
  • Food and beverage requirements
  • Timing of events
  • Special attention guests
  • Table setup
  • Special meal requests
  • Billing instructions
  • Décor (to include floral) requirements

Additional duties include but are not limited to:

  • Develop yearly budget
  • Develop semi-monthly pace report
  • Develop monthly forecast
  • Monitor payroll of department
  • Review and approve departmental PAFs
  • Attend scheduled food and beverage and leadership meetings
  • Revise standards and procedures for department, as necessary


  • Have a minimum of 3 years management experience in the similar position, preferably in a luxury setting.
  • Flexible schedule is required, including some evenings, weekends and holidays.
  • Excellent organizational skills and communication skills are necessary.
  • Must be able to work in a high-pace and dynamic operation. 
  • Must be detailed oriented, excellent computer skills necessary.
  • Have a pleasant, friendly and helpful manner.
  • Work in a safe, prudent and organized manner.
  • Able to handle multiple tasks at one time.
  • Able to consistently delight and satisfy our guest.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

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