Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Banquet Manager

New York, NY, United States, New York, United States

Banquet Manager

  • New York, NY, United States
  • Food & Beverage Division
  • Full time

Duties and Responsibilities

 

  • Major responsibilities:
    • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
    • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
    • Provide leadership and support for all Banquet colleagues.
    • Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
    • The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
    • The ability to develop and maintain all training programs on a continual basis to insure a high degree of professionalism within the colleagues.
    • The ability to schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
    • The ability to ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
    • The ability to maintain daily housekeeping program to include storage and operational areas and colleague appearance.
    • The ability to assume responsibility for shift supervisory duties on a regular basis, especially with VIP and “at cost” functions.
    • The ability to coordinate and insure the needs of the Catering department with the managers of interrelated departments.
    • The ability to prepare the payroll and gratuity reports as required.
    • The ability to prepare banquet checks with all back-up for collection at the end of functions.
    • The ability to attend regular catering meetings to obtain information of the upcoming contracted functions.
    • The ability to attend and participate in all required meetings on a regular basis.
    • The ability to organize and orchestrate any last minute changes or details to functions.
    • The ability to post all contracted function sheets and gives instructions to Assistants, Banquet Servers to insure the success of the function.
    • The ability to constantly monitor the colleague’s appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental’s standards of quality service.
    • The ability to communicate directly with the hosts of functions and go over the details of the function.
    • The ability to directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the events with the Executive Chef / Banquet Chef and by assigning functions to the Assistants and Banquet Servers to insure the success of the function.
    • The ability to conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
    • The ability to take an active role in implementing safety procedures and following up within the department.
    • The ability to respond properly in any hotel emergency or safety situation.
    • The ability to perform other tasks or projects as assigned by hotel management.

     

    Additional Duties and Responsibilities

     

      • Report all suspicious persons or activities and hazardous or unsafe conditions to Security
      • Understand and follow the laws and guidelines for beverage service
      • Provide instruction and/or guidance for guest and colleague safety in fire or other emergency situations
      • Highly knowledgeable about Schedule A-1 as per Local 6 specifications
      • Monitor payroll of department
      • Attend scheduled catering meetings
      • Revise standard and procedures for department, as necessary

     

    NOTE: Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at it's discretion with notice.

     

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