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Banquet Operations Coordinator

Washington, DC, United States, Washington, United States

Banquet Operations Coordinator

  • Washington, DC, United States
  • Food & Beverage Division
  • Full time


The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

The Hotel

Set at the heart of the US capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and the seat of power


  • Oversee overall day to day operation, planning, and long-term outlook of Banquets and Meetings functions. Establishes priorities and distributes workload through assignments to colleagues. Ensure all payroll and banquets checks are totaled and closed.

Essential Functions

        • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
        • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
        • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
        • Provide leadership and support for housemen, managers and supervisors.
        • Reviews and executes requirements of Banquet Event Orders.
        • Maintains complete knowledge of daily schedule functions, times, locations, amounts of people and other requirements.
        • General Banquet Operations Knowledge.
        • Supervises maintenance of equipment and produce work orders when repairs are needed it.
        • Ensures that scheduled staff have reported to work, document any late or absent employees.
        • Conduct line up meeting with housemen and review the daily communication form and report.
        • Control the number of hours worked per housemen per shift and coordinate breaks for assigned staff.
        • Designate keys, beeper and radios to assigned staff. Maintain accurate records of such and ensure security of keys.
        • Attend all pre-conference when necessary.
        • Assist with agenda for departmental meeting
        • Attend BEO meeting
        • Tracking incoming and outgoing boxes for the events
        • Retrieve and organize Conference mail and BEO’s. Promptly make/communicate changes or additions.
        • Check food and beverage supplies levels in storerooms and restock accordingly.
        • Order food and beverage products according to BEOs as well as special requests for the event.
        • Maintain an active trace system for rooms/areas cleanliness. Correct all deficiencies promptly delegating tasks to staff.
        • Monitor housemen’s performance and take prompt corrective action. Follow up for improvement.
        • Remain available to hotel colleagues via radio (with earpiece) while on property.
        • Inspect banquet rooms to ensure all group requirements are exceeded. Rectify deficiencies immediately.
        • Respond to all radio call promptly and using radio etiquette.
        • Complete work orders for maintenance repairs.
        • Document pertinent information in department’s log- book.
        • Complete al paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and or on-coming supervisor.
        • Conduct monthly of banquet set up equipment and update information as necessary.
        • Successful completion of the training/ certification process.
        • Understand and execute all union regulations


Education and Experience

  • Reading, writing and oral proficiency in the English language.
  • Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. 
  • Must be a self-motivator and motivator of others.
  • Must work in a safe, prudent, and organized manner.
  • Must have mathematical skills, computer software aptitude and some hotel operation knowledge.
  • Knowledge of specific hospitality industry applications is desirable (Delphi and SMS preferred).
  • Must have able to relate to all levels of management.
  • Must have a minimum of 2 years experience in an administrative role.
  • Must have the ability to handle multiple tasks at one time.
  • Must have superior organizational skills.


Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge

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