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Banquet Supervisor (Female)

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Banquet Supervisor (Female)

  • Abu Dhabi, United Arab Emirates
  • Food & Beverage Division
  • Full time
  • Closing date: Oct 31 2021 at 23:55 +04

Responsibilites:

  • Responsible to Restaurant Manager.
  • Responsible for Restaurant Supervisor, Waiter / Waitress, Host / Hostess.
  • Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
  • Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
  • Ensure that the place of work and surrounding area is kept clean and organised at all times.
  • Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Restaurant Manager.
  • Understand the monthly profit and loss statement of the department.
    Conduct all outlet meetings in the absence of the Outlet Manager.
  • Perform up selling for all items offered by the department assigned as well as offering alternatives.
  • Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the restaurant for more success.
  • Attend and contribute to necessary staff meetings, departmental trainings and hotel-initiated trainings scheduled.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.
  • Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
  • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.
  • Plan daily routine checklist and station division according to the work schedule.
  • Assist the Outlet Manager to produce outlet-specific reports and analysis for the monthly performance meeting.
  • Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.
  • Attend all required trainings as described by the department.
  • Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
  • Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.
  • Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant / Outlet Manager.
    Support activities and cooperation with the suppliers.
    Assist in carrying out scheduled inventories of products and operating equipment.
  • Undertake reasonable tasks and secondary duties as appointed by the Head of Department.
  • Respond to any changes in the department as dictated by the hotel management.
  • Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.
  • Ensure that the opening and closing procedures established for the outlet are followed.
  • Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.
  • Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.
  • Reports all guest feedback on a timely basis using CASE.

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