Banqueting Floor Manager

Banqueting Floor Manager

Serving guests in Mandarin Oriental goes beyond the crisp fold of a napkin or a perfectly poured Singapore Sling. Being a Banqueting Floor Manager also means maintaining an oasis of peace for our guests.

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.

It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.

It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.

We need a Banqueting Floor Manager to create the ultimate experience when our guests dine and drink with us.

As a Banqueting Floor Manager, you’ll learn from some of the best in the industry; people who have walked these corridors for a great many years. We’re looking for a Banqueting Floor Manager who’ll be able to embody five-star service and our oriental origins: graceful movements, a humble calm, a true focus on the guest.

But humility can live side-by-side with ambition: we encourage anyone who serves our guests to look to their next opportunity. Currently, many of our F&B Heads of Department have been promoted from within. And because our elegant style of service is so translatable to other roles and regions, there are plenty of opportunities to spend time in our thirty-five other locations, too.

As Banqueting Floor Manager you will be responsible for the following duties:

• Ensures all relevant daily opening and closing checklists are completed.
• Ensures team are well briefed for the day.
• Communicates regularly with customers to obtain feedback.
• Any agency workers are trained and operating effectively
• Handling all guest complaints.

We offer our Banqueting Floor Manager world class benefits, including but not limited to:

• Discounts on hotel stays and dining across the group
• Free laundry and complimentary meals while on duty
• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programmes 

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver kind and generous service. If this if you, apply now.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.