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Bell Person

Boston, MA, United States, Massachusetts, United States

Bell Person

  • Boston, MA, United States
  • Rooms Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.  Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality. 

Our Hotel

This position is located at Mandarin Oriental Boston. Holding both the AAA Five Diamond and the Forbes Five-Star awards, Mandarin Oriental, Boston enjoys a coveted location in beautiful Back Bay. With a sophisticated yet relaxed atmosphere, the hotel offers the perfect blend of luxury and style.


The Bellperson is responsible for escorting guests to their destination, handling, delivering, storing of guests’ luggage, communication of information, guest requests and familiarity with and ability to demonstrate the guest room technology. 

It is the mission and intent of this position that the Bellperson will provide overall guest satisfaction by creating a delightful arrival and departure experience.  

The Bellperson reports directly to the Front Office Management Team.

Essential Functions

  • Initiate contact with guests entering the hotel
  • Approach guests needing assistance
  • Deliver luggage to the guest room within 15 minutes
  • Be familiar with the entire room product including IT&T equipment
  • Be familiar with all hotel services including spa and dining
  • Deliver messages, packages and facsimiles within 15 minutes of receipt
  • Actively listen and communicate specific guest requests accurately to the Concierge, Reception and PBX colleagues to ensure complete follow up
  • Deliver newspapers to all guest rooms prior to 6 AM
  • Remove luggage from guest rooms upon check out
  • Offer guests an attentive farewell, which will not end until the vehicle, (limo, taxi) has pulled away from the curb
  • Other duties as deemed appropriate by Front Office Management team

Each of the items listed is considered an essential function of the position.  However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position.  The Company reserves the right to alter the duties and responsibilities of the position. 

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company.  Employees or applicants should direct requests for accommodation to Director of Human Resources.

Education and Experience

  • 2 years Boston hotel Bell Person experience
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Able to multi-task
  • The ability to work well in a team environment
  • Able to lift up to 50 lbs on a regular basis
  • Able to lift up to 100 lbs on an occasional basis
  • Able to stand for extended periods of time
  • Multi-lingual is preferred

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

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Equal Employer Opportunity statement:

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.



Closing date: Jun 01, 2021

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