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Bell Person

Washington, DC, United States, Washington, United States

Bell Person

  • Washington, DC, United States
  • Rooms Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 


Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.


Overview of Position

It is the mission and intent of this position that the incumbent will be responsible for providing and responding a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with Mandarin Oriental Hotel Group policies.

The Bell Person will report to Director of Front Office.

Essential Functions

  • Greet all arriving guests and retrieving their luggage.
  • Escorting guests to their rooms, explaining in-room facilities.
  • Deliver luggage, messages, faxes, packages to guests.
  • Transport departing guests ensuring all luggage has been accounted for.
  • Assist with keeping lobby area clean and orderly.
  • Ensure that luggage has been stored safely according to prescribed procedures.
  • Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests Guest Experience Manager
  • Ensure the lobby, bell closet and work areas as well as departmental equipment are always clean and presentable. Communicate needs to Guest Experience Manager.


  • High school diploma or equivalent.
  • Fluency in English language (written and oral); superior command of the English language to facilitate flawless telephone etiquette and guest interaction.
  • Demonstrated superior multi-tasking skills; a commitment to team focus while providing outstanding guest service.
  • Be physically competent to stand/walk for 8+ hours on a daily basis.
  • Be physically competent to lift/pull/push up to 75 lbs. on a frequent basis.
  • 1+ year of experience in a similar position is strongly preferred.
  • Mulit-lingual candidates preferred.
  • Must be able to work a flexible schedule that will include overnight shifts, early mornings, late nights, weekends and holidays.

Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.


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Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


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