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Doha, Qatar


  • Doha
  • Rooms Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Act as a hotel “ambassador” at all times.
  • Deliver luggage to the guest room within 7 minutes.
  • Ability to exert physical effort in placing, removing and transporting guest luggage
  • Deliver messages, packages and facsimiles within 7 minutes of receipt
  • Deliver newspapers to all guest rooms
  • Remove luggage from guest rooms upon check out
  • Answer department telephone within 4 rings, using correct salutations and telephone etiquette
  • Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
  • Polish brass luggage carts and maintain cleanliness of carts
  • Ability to perform job functions with minimal supervision


  • Minimum 2 year of experience working in a 5-star hotel environment
  • A minimum of 1 year of Door or Bell experience
  • Previous experience working in the Middle East Region is an advantage
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Perform job with attention to details and the ability to organize and handle multiple tasks effectively

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