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Bellboy 行李员

Guangzhou, Guangdong, China

Bellboy 行李员

  • Guangzhou
  • Rooms Division
  • Full time
  • Closing at: Feb 16 2023 at 23:55 HKT

Duties and Supporting Responsibilities:

  • Continually proactively find ways to improve the scores of all audits related to the department.
  • Familiar with Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Make recommendation to Bell Captain on operating procedures to ensure smooth operation when necessary.
  • Always stationed at hotel lobby / hotel entrances/ doors to proactively offer assistance to guests whenever possible and even when passing by.
  • Know the services, facilities, events in the hotel and be able to refer the guest to Concierge for any inquiry of hotel services.
  • Be ready for every day’s expected flow of guests (arrivals, departures) and hotel’s events..
  • Handle luggage (arrival, departure, storage, hold for collection) and parcel/ mails/ message/ facsimile handling, outgoing and incoming, (in house, hold for collection, on-day arrival, check-out, no booking etc) efficiently and in accordance with company’s policy and procedure as well as standards.
  • Ensure luggage carts are always clean and neat in appearance.
  • Always maintain a good work relationship with other departments.

Job Requirement:

  • Desire to serve and to provide excellent guest services.
  • A team player, be able to multi-task and remain composed at all times.
  • Able to communicate in spoken English and Mandarin

工作职责/职位描述:

  • 持续主动地寻找方法来提高与部门相关的所有审计的分数。
  • 熟悉礼宾部的标准操作程序以及酒店的政策和程序。必要时,向行李领班推荐操作程序,以确保顺利操作。
  • 始终驻扎在酒店大堂/酒店入口/门口,尽可能主动向客人提供帮助,甚至在经过时。
  • 了解酒店的服务、设施、活动,并能将客人介绍给礼宾部询问酒店服务。
  • 为每天预期的客人流量(到达、离开)和酒店活动做好准备。
  • 根据公司的政策和程序以及标准,高效地处理行李(到达、离开、储存、托收)和包裹/邮件/信息/传真处理、发送和接收(内部、托收、当天到达、退房、无预订等)。
  • 确保行李车的外观始终干净整洁。
  • 在开始工作前/轮班期间,确保仪容整洁
  • 始终与其他部门保持良好的工作关系。

岗位要求:

  • 拥有较强的服务意识
  • 沉着冷静,能随机应变多项工作,有团队精神
  • 良好的中英文沟通及书写能力

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