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Bellman

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Bellman

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Oct 31 2021 at 23:55 +04

Main Responsibilities:

  • Welcomes the guests upon their arrival in a friendly and caring manner according to the standards and assists them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
  • Escorts guests to their room.  For first time guests, explains hotel services.  In the room, provides further explanations on facilities to ensure guest comfort during the length of their stay.  For regular guests, if appropriate, maintains a friendly and caring conversation.
  • Keeps abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
  • Handles guest requests in a polite and efficient manner, refers requests to relevant staff if needed to ensure customer satisfaction.  Follows up when necessary.
  • Collects luggage from guest rooms and keeps them in a secure area until guest departure. 
  • Maintains visibility in the lobby entrance area and offers assistance to guests when sees them carrying their luggage on their own.
  • Upon requests, stores guest luggage into the luggage storage room. Handles all luggage with care.
  • Maintains cleanliness and tidiness of luggage storage room.

Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager

 

Skills Requirements:

  • Flexibility in the scheduling 
  • Initiative
  • Customer service orientation
  • Teamwork / Cooperation
  • Interpersonal skills
  • Oral and listening skills
  • Basic writing skills
  • Strength to lift luggage frequently weighing up to 20 kilos

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