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Bellman (Russian Speaking)

Dubai, United Arab Emirates

Bellman (Russian Speaking)

  • Dubai
  • Rooms Division
  • Full time
  • Closing at: Dec 31 2021 at 23:55 +04

Responsibilities

  • Act as a hotel “ambassador” at all times.
  • Deliver luggage to the guest room within 7 minutes.
  • Ability to exert physical effort in placing, removing and transporting guest luggage.
  • Deliver messages, packages and facsimiles within 7 minutes of receipt.
  • Deliver newspapers to all guest rooms.
  • Remove luggage from guest rooms upon check out
  • Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
  • Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities
  • Polish brass luggage carts and maintain cleanliness of carts.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with other departments and colleagues as part of a team.
  • Ability to be flexible as the job changes.
  • Obtain department keys and radio / phone; ensure security of such.
  • Be familiar with the entire room product including IT&T equipment
  • Be familiar with all hotel services including spa and dining.
  • Initiate contact with guests entering the hotel.
  • Approach guests needing assistance.
  • Ability to ensure security of guestroom access. 
  • Ability to understand guest inquiries and provide responses.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
  • Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone
  • Assist Door Person with unloading and loading of vehicles.
  • Collect and record guest preferences.
  • Follow requirements in terms of logbooks, control sheets, etc.
  • Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge
  • Ability to work flexible hours, including weekends, holidays and evenings.
  • Provide guestroom and hotel tours.
  • Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Follow all the FLHSS&E requirements and procedures

 

Skills & Qualifications

  • Senior School qualification or equivalent
  • Minimum 2 years’ experience working in a 5-star hotel environment.
  • Minimum 2 years’ Door or Bell experience
  • Previous experience working in the Middle East Region is an advantage
  • Excellent interpersonal skills
  • Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
  • Perform job with attention to details and the ability to organize and handle multiple tasks effectively
  • Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.
  • Capabilities to lift heavy luggage.
  • Capabilities to stand for a long period of time.
  • Ability to work overnight shifts

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