Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing




Cake Shop Manager

Hong Kong

Cake Shop Manager

  • Hong Kong
  • Food & Beverage Division
  • Full time

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. 



  • Oversee the daily operations, including manning, training, budget planning, daily administration;
  • Manage online shop in cooperate with our Marketing Communications Team, Kitchen and Pastry Team as well as the delivery team;
  • Maintain excellent services, food presentation and cleanliness are up to guest satisfaction and hotel standard;
  • Participate in the formulation of the annual marketing plan and implement with the outlet team with effective sales and promotional activities to maximise revenues;
  • Ensure the team respond both email and telephone enquiries in a prompt manner and follow up with guests efficiently and professionally;
  • Handle and take appropriate action concerning any guest complaints and comments;
  • Responsible for the Food & Beverage revenue forecasts and monthly expenses forecasts;
  • Liaise with pastry team on a regular basis to maintain excellent quality and regularly update on products to meet the market needs;
  • Monitor the subordinates on HACCP and hygiene standards;
  • Handle in other ad hoc projects as assigned.



  • Minimum 4 years' working experience in hotel, catering and preferably in F&B retail sales and with at least 2 years on supervisory or managerial level in luxury hospitality environment;
  • Strong managerial skills in terms of people management, work flow planning, sales and marketing strategy and coordination with related departments;
  • Drives for result and knowledge of cost control and budgeting
  • Passionate in providing luxury customer service;
  • Good problem solving and guest complaint handling skills;
  • Fluent in written and oral communications in English, knowledge of other languages is a plus;
  • Willing to learn and able to work under pressure.


For application, please quote the above job reference number and submit online application at our company career website: or please send your resume with salary expectation to: or WhatsApp on 6011 0790.

To explore more opportunities and stay connected, please visit our Facebook career page:


Mandarin Oriental Hotel Group is an equal opportunity employer.  Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

Closing date: Feb 28, 2021

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