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Catering & Conference Services Concierge

Miami, FL, United States, Florida, United States

Catering & Conference Services Concierge

  • Miami, FL, United States
  • Human Resources Division
  • Full time

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Overview of Position

We are looking for an Catering & Conference Services Concierge for our Catering and Conference Services Department. Responsibilities include, but are not limited to:

  • Providing Assistance to Conference Services Managers and Executive Meeting Managers
  • Executing Banquet Event Orders
  • Reading and understanding Group Resumes
  • Inputting information into Delphi
  • Attending pre-conference meetings 
  • Attending all relevant hotel meetings
  • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
  • Visit all primary and secondary competition
  • Remain available to hotel colleagues via radio (with earpiece) while on property
  • Report any changes made by client to CSM and pertinent departments
  • Create and post appropriate door and directional signage as directed by banquet event orders, clients and/or CSM
  • Coordinate box receiving, shipping and delivery
  • Assist in reporting and maintaining up-keep of function rooms
  • Ordering and par stocking supplies for group office set-ups
  • Know and understand all aspects of conferences as assigned by Director of department
  • Perform additional duties as assigned by Director of department.

The Catering and Conference Services Concierge will report directly to the Director of Conference Services.


• Have a minimum of 1 years experience in the similar position, preferably in a luxury setting.

• Flexible schedule is required, including some evenings, weekends and holidays.

• Have excellent communication and organization skills.

• Must be able to work in a high-pace and dynamic operation. 

• Must be detailed oriented, excellent computer skills necessary.

• Have a pleasant, friendly and helpful manner.

• Excellent organizational skills and communication skills are necessary.

• Work in a safe, prudent and organized manner.

• Able to handle multiple tasks at one time.

• Able to consistently delight and satisfy our guest.

• Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.


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