CATERING & EVENT SERVICES MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Catering & Event Services Manager to join our Sales & Commerce team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Catering & Event Services Manager is responsible to effectively execute catering and events activities and working closely with banquet operations colleagues to ensure confirmed events are coordinated accordingly and have the events run smoothly. The Catering & Event Services Manager reports to the Director of Commercial Strategy / Director of Catering & Event Services.

As Catering & Event Services Manager, you will be responsible for the following duties:

• To constantly monitor the progress of assigned Catering and Event Services Coordinator/Executive and to discuss with the person concerned and the Director of Catering and Event Services action plans for improvement

• To organize and coordinate inspections, when required, to ensure that all programmes are handled professionally

• To liaise with clients on their requirements when a confirmed lead has been handed over

• To ensure that event orders and other important documentation are prepared in a meticulous detail and presented in the most professional manner

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Mandarin Oriental policies to achieve the overall objectives of the position

As Catering & Event Services Manager, we expect from you: 

• Degree or Diploma in Hospitality Management

• Minimum 5 years of hotel experience

• Experience in relevant market segment is essential

• Strong business communication and selling skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

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