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Chief Concierge

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Chief Concierge

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time

Responsibilities:

  • Comprehensive knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
  • Extensive network in all aspects of entertainment and trendy places.
  • Exceptional guest relations interaction.
  • Instruct and give clear directions to guests as requested.
  • Negotiate best rates for hotel guests.
  • Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
  • Bear management responsibility for the processes in the Hotel front driveway. Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
  • Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby / Concierge area by agreement with the Front Office.
  • Ensure the wellbeing of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
  • Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
  • Greeting Guests.
  • Organize the transports of luggage.
  • Maintain Front Office stationary stocks.
  • Ensure a relational and smooth work sequence at all times.
  • Follow Emirates Palace SOP’s at all times and ensure departmental compliance.

Skills Requirements:

  • Experience in the same position with luxury hotel
  • Excellent office and computer skills
  • Ability to provide professional communication in all environments
  • Strong organizational, communication and verbal skills
  • In-depth understanding of essential hospitality standards and company policies
  • Proven skill in developing relations with guests, vendors and internal departments
  • Time management and resource management 
  • Ability to project a professional and knowledgeable demeanor
Closing date: Jul 30, 2021

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