Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing





Kuala Lumpur, Malaysia, Wilayah Persekutuan Kuala Lumpur, Malaysia


  • Kuala Lumpur, Malaysia
  • Rooms Division
  • Full time
  • Closing at: Feb 28 2023 at 23:55 +08

Chief Concierge, primary objectives of the role is to fully responsible for the successful day-to-day operation of the department. Ensuring total quality management in all guest services provided by Concierge, Bellmen, Doormen and Airport Representatives


The Role of Chief Concierge

  • Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, Club Floor, Telecommunication and Business Centre/ MO Shop operations
  • Ensure proper management of porte-cochere in cooperation with the Duty Managers and Chief Security Officer
  • Ensure prompt delivery of all parcel items and all log recordings
  • Ensure management of guests’ luggage and that proper records are kept
  • Ensure that proper reception of guests on arrival by limousine at the entrance of the hotel is carried out
  • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
  • Have an in-depth knowledge of directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Maintain a consistent and sufficient level of brochures, maps and handouts
  • Be knowledgeable of all in-house and arriving guests
  • Be aware of all daily events in the hotel
  • Ensure proper service for guests requiring air, bus and train tickets, documents, theatre tickets, car hires, tours and any arrangement which the hotel guests may request are provided
  • Plan and organize manning to cope with needs and demand
  • Ensure that all physical aspects of the areas are under control and are always kept in good state
  • Liaise continuously with the limousine, taxi contractor and car park operator to ensure efficient service is provided to our guests
  • Assess colleagues’ performance through yearly appraisals
  • Be involved in the recruitment and placement of colleagues
  • Assist in the induction of new colleagues
  • Be responsible for and accountable for the department operating budget
  • Ensure that LQE policies, SOP, MO Pillars, Vision, Missions and objectives are followed through
  • Find ways to improve the efficiency of the operations which will benefit our guests
  • Find methods of reducing costs without affecting the level of services or products
  • Train, coach and support the concierge colleagues


 Preferred Qualifications & Skills

  • Completes Secondary Education preferable with SPM credits in English and Bahasa Malaysia
  • Graduate of a Hotel School or post-graduate qualifications in related areas preferred
  • Minimum 5 years working experience in hospitality or tourism related industry,          preferably in Front Office operations of deluxe international properties
  • 2 years Front Office Supervisory and 2 years relevant job experience in a deluxe international property and hotel opening experience would be an added advantage
  • Good knowledge of the entire Concierge operations as well as knowledge of fire/life/health and safety procedures
  • Fluent in oral and written English and Bahasa Malaysia
  • Fluent of any other languages is an advantage
  • Computer knowledge is an advantage
  • Pleasant personality
  • Independent and able to work with minimum supervision
  • Has positive attitude with strong leadership skills
  • Certified and active Les clefs d’Or member
  • Must have the working rights in Malaysia.

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us: 

Malaysia work authorization is required for this position. 
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 


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