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Cinnamon Restaurant Manager

Jakarta, Indonesia, Jakarta Raya, Indonesia

Cinnamon Restaurant Manager

  • Jakarta, Indonesia
  • Food & Beverage Division
  • Full time
  • Closing at: Sep 28 2022 at 23:55 +07

Duties and Responsibilities

  • Report directly to Director of Food & Beverage.
  • Provide leadership and support for all All Day Dining Restaurant colleagues.
  • Train, evaluate and schedule all All Day Dining Restaurant colleagues in accordance with the standards of the company policies and guidelines.
  • Ensure the profitability, efficiency and creativity in the All Day Dining Restaurant.
  • To supervise the maintenance and cleanliness of the All Day Dining Restaurant at all time
  • Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
  • Plan menus, prices and promotional events for All Day Dining Restaurant in order to maximize revenue generating opportunities.
  • Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
  • To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
  • To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
  • To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
  • To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
  • Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
  • Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
  • To liase with the Training Manager on departmental learning and development needs.
  • To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.

Requirements

  • Bachelor degree holder in hospitality management.
  • Minimum 5-10 years' relevant experience in Restaurant Management in an international luxury hotel group of which at least 2-3 years' experience at a senior management level.
  • Proven experience in the luxury hospitality or service industry.
  • Sound experience in Breakfast, Lunch and Dinner Restaurant operations with in-depth knowledge of sequence of service.
  • Excellent leadership, strategic planning, proactive communication, interpersonal and problem solving skills.
  • Possess a friendly, energized and outgoing personality.
  • Excellent administration and planning skills.
  • Proactive, customer-oriented, flexible and creative.
  • Willing to work a flexible schedule and holidays.
  • Conversant with Microsoft Office applications, and knowledge of Infogenesis system is an advantage.
  • High level of fluency in professional written and spoken Indonesian and English.
  • Be a self-motivator and motivator of others.
  • Work in a safe, prudent and organized manner.
  • Have an in-depth knowledge of international food and preparation.
  • Have an in-depth knowledge of wine and beverages.
  • Be able to relate to all levels of guests and management.
  • Have the ability to handle multiple tasks at one time.
  • Be able to consistently delight and satisfy our guest.
  • Have the ability to handle guest requests in a detailed manner.
  • Must have excellent attention to details, and extensive service knowledge.

 

 

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