Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Club Lounge Executive

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Club Lounge Executive

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Jan 31 2023 at 23:55 +04

Responsibilities

  • Manage room control, monitor availability and efficient release of rooms for arrival guests.
  • Read through guests’ arrival report and see to all guest’s requests and needs according to company established services by guest categories standards.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Handling cashiering duties.
  • Monitor major group movement and coordinate with the various departments.
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
  • Attends to guests with regards to general inquires, request and complaints.
  • Meet and greet all the guests upon their arrival and /or departure.
  • Extensively collect and gather all feedbacks from guests.
  • Conduct Courtesy calls to guests during the course of their stays.
  • Assist in VIP check in.
  • Assist in major group movements.
  • Perform any other duties as assigned by Superior.
  • Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’

 

Skills & requirements

  • Front Office experience is required and Food and Beverage experience will be a plus
  • Fluent proficiency in English
  • Enjoys interacting with guests and meeting new people
  • Able to work on shift schedule
  • Dynamic and energetic
  • Excellent organizational and communication skills 
  • Previous experience in Club Lounge is an advantage
  • Good team player and willing to learn

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