Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Club Lounge Executive

Abu Dhabi, United Arab Emirates, Abu Z¸aby [Abu Dhabi], United Arab Emirates

Club Lounge Executive

  • Abu Dhabi, United Arab Emirates
  • Rooms Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 +04

Responsibilities

Manage room control, monitor availability and efficient release of rooms for arrival guests.

Read through guests’ arrival report and see to all guest’s requests and needs according to company established services by guest categories standards.

Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.

Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.

Handling cashiering duties.

Monitor major group movement and coordinate with the various departments.

Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

Attends to guests with regards to general inquires, request and complaints.

Meet and greet all the guests upon their arrival and /or departure.

Extensively collect and gather all feedbacks from guests.

Conduct Courtesy calls to guests during the course of their stays.

Assist in VIP check in.

Assist in major group movements.

Perform any other duties as assigned by Superior.

Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’

 

Skills & requirements

Strong F&B background will be an advantage

Fluent proficiency in English

Enjoys interacting with guests and meeting new people

Good communication and interpersonal skills

Good team player and willing to learn

Able to work rotating shifts, weekends and holidays

Dynamic and energetic

Excellent organizational and communication skills 

Previous experience in Club Lounge is much appreciated

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