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Club Lounge Guest Services Officer

Hong Kong

Club Lounge Guest Services Officer

  • Hong Kong
  • Rooms Division
  • Full time
  • Closing at: Sep 30 2022 at 23:55 HKT

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right.

Responsibilities:

  • Deliver a delighted Club Lounge experience to our guests
  • Provide check-in and check-out services for guests in a professional manner
  • Maximize the Guest Loyalty and Guest Satisfaction in daily operation
  • Ensures Legendary Quality Experience (LQE) standards are fully implemented, maintained and executed to meet and exceed guests’ expectations
  • Maintain accuracy of guest database input for the use of the hotel group

Requirements:

  • University graduate with Hotel Management degree 
  • Related working experience in hotel / Club Lounge
  • Fluent in both written and spoken English, Mandarin and other foreign language literacy is a plus 
  • Excellent organisational and communication skills 
  • Ability to multi-task and work as a team 
  • Basic computer and typing skills 
  • Dynamic and energetic

For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: mohkg-hr@mohg.com or WhatsApp on 6011 0790.

By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. For details, please refer to www.mandarinoriental.com/privacy-policy.

Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.

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