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Commis de Rang - Room Service

Milan, Italy

Commis de Rang - Room Service

  • Milan
  • Food & Beverage Division
  • Full time

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Main Responsibilities

  • Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in back of house as well as polishing and assembling of equipment.
  • Follow the entering guest room rules and policies.
  • Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
  • Able to explain the ordered dishes in the guest room and present them attractively.
  • Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
  • Perform any tasks relating to billing according to hotel standards and cashiering policies.
  • Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • Distribute all guest amenities as required.
  • Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
  • Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly.Any other reasonable tasks as assigned by the IRD Manager.
  • Ensure product knowledge is up to date.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.

Requirements

  • Experience as server in a high end In Room Dining Operation is preferred.
  • A minimum of 1 year of experience working as server in a 5-star hotel.
  • Ability to understand guest needs and to deliver superior customer service.
  • Ability to work long hours with a strong focus on operational excellence.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Knowledge of In Room Dining procedures and standards is preferred.
  • Ability to understand the flow of service and handle multiple tasks effectively is preferred.
  • Basic computer skills including MS Office is preferred.
Closing date: Jun 30, 2021

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