Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Concierge Agent

Barcelona, Spain, Barcelona, Spain

Concierge Agent

  • Barcelona, Spain
  • Rooms Division
  • Full time
  • Closing at: Oct 1 2022 at 05:55 HKT

Provide guests access to all that Barcelona’s and Cataluña has to offer.

Offer a warm, sincere and personalized welcome to all guests.

Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.

Have an in depth knowledge of directions, travel time, cost and various forms of transportation.

Maintain a constantly updated database with extensive information about city highlights.

Demonstrate firsthand knowledge of the recommendations with thorough research.

Is proactive and able to anticipate the complete requirements to make the experience a success.

Enquire as to the success or enjoyment of the recommendations made.

Maintain a consistent and sufficient level of brochures, maps and handouts.

Is knowledgeable of all in-house and arriving guests.

Is aware of all daily events in the hotel.

Arrange tickets for theatre, sporting events and local attractions.

Make and confirm dining reservations.

Arrange for package delivery and pickup for guests.

Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.

Communicate all important details to management and colleagues.

Maintain a clean, neat and organized desk.

Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.

Provide clear directions for all guests travelling outside the hotel.

Respond to all guest needs and requests.

Other activities as deemed appropriate by the Chief Concierge or Director of Rooms.

Previous concierge experience required.

 

Requirements

 

 

  • Mandatory

  •  

    • Previous luxury hotel Concierge experience.
    • Able to communicate written and spoken Spanish and English.
    • Excellent overall communication skills.
    • Able to multi-task.
    • Strong desire to provide excellent guest service.
    • The ability to work well in a team environment.
    • Able to stand for extended periods of time.
    • Possess a pleasant and outgoing personality.
    • Must be professional and possess excellent presentation, communication, organization, and effective time management skills.
    • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Barcelona.
    • Flexible schedules and hours, willingness to work on weekends & holidays is required.

     Desirable

     

    • Multi-lingual is preferred
    • Member of Les Clefs d’Or

     

     

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