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Concierge

Istanbul, Turkey

Concierge

  • Istanbul
  • Rooms Division
  • Full time
  • Closing at: Feb 15 2023 at 23:55 EET

The Hotel

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies, consists of innovative restaurants and bars and opulent and elegant banquet facilities. Spanning an area of 3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties & Responsibilities

  • To be fully aware of the hotel information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
  • To ensure that the team receives and performs Pre-shift line up (handovers) from shift to shift, and the information flow is consistent and full information is given/taken.
  • To work and liaise closely with the Reception, Butlers, Housekeeping, Valet and In Room Dining departments in ensuring a seamless guest experience.
  • To promote and ensure that MOHG standards of Legendary Quality Experience and Guiding Principles are enforced.
  • Assist guests with all inquiries, both hotel and non-hotel related.
  • To handle all business services requests.
  • To handle booking of tickets/theatres/events and limousine services.
  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
  • Consult Concierge Log-Book for information/requests left by outgoing shift.
  • Manage incoming guest mail, messages, facsimiles and special deliveries.
  • Manage outgoing guest mail, courier services and parcel postage as requested by guests.
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
  • Receive telephone calls and take messages for guests who are out.
  • Maintain daily tasks, guest request by the help of concierge application.
  • Advise the Head Concierge of all guest comments.
  • Maximize the sale of our internal outlets.
  • Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times.
  • Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures.

 

Requirements

  • Minimum 2 years’ experience in a similar capacity in a luxury hotel environment.
  • High level of integrity, enthusiasm, dedication and support for continuous improvement.
  • Advanced level of Turkish and English
  • Preferably a third language 
  • Good organizational skills
  • Good level of engagement with hotel guest and 3rd party companies.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
  • Knowledge of Windows, MS Office an asset

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