Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing





Munich, Germany


  • Munich
  • Rooms Division
  • Full time


Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 


A five-star hotel in the heart of the Old Town, Mandarin Oriental, Munich is a luxury retreat with timeless appeal. Offering an enticing blend of luxury, comfort and style, our extensive facilities, excellent service and beautiful rooms can’t fail to delight. Located in a quiet street, Mandarin Oriental, Munich is a five-star luxury hotel, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.


  • Assisting guests before, during and following their stay 
  • Competent advice in all matters and contact for all desires and needs
  • Organization of in-house and external experiences, from restaurant bookings, to transportation, guided tours and beyond 
  • Collaboration with other departments
  • Supervision of the bell desk team
  • Crafting powerful communication
  • Taking advantage of internal tools


  • Previous experience in hospitality and guest services required
  • Bell Desk experience, member of "Les Clefs d'Or", or member applicant desirable
  • Fluent in German and English, other languages are adavantageous
  • Excellent manners, resilience and customer focus


By creating a holistic colleague journey. From your first contact with us. To your onboarding, personal development and beyond. Travel and InHouse benefits and experiences. Partnerships discounts. And our sincere Colleague Wellness and Community initiatives. We have a culture of respect and appreciation for eachother. 

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