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Concierge Supervisor

Doha, Qatar

Concierge Supervisor

  • Doha
  • Rooms Division
  • Full time

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

Mandarin Oriental, Doha

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

At Mandarin Oriental, Doha we welcome colleagues with the passion to deliver the best service and exceed our guest’s expectations.

Main Responsibilities

  • Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
  • Provide direction and support to all Concierge colleagues at any time, particularly during the operational hours.
  • Ensure that Mandarin Oriental, Doha’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care
  • Handle guests’ complaints
  • Help the Bell team when needed
  • Attend and conduct meetings during absence or unavailability of management team
  • Handle guests’ complaints
  • Help and support the Assistant Chief Concierge to run the Concierge desk.

Requirements

  • High School Diploma or equivalent.
  • Minimum 2 year of experience working in a 5-star hotel environment.
  • A minimum of 1 years of Concierge experience in a luxury hotel.
  • Strong command of MS Office products, Alice, HMS and Hotsos.
  • Pre-opening experience is an advantage.
  • Previous experience working the Middle East Region is an advantage.
  • Knowledgeable of traffic rules.
  • Holding a valid driving license

If you are interested in joining our team apply today!

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