Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

 

 

 

Conference Services Manager

New York, NY, United States, New York, United States

Conference Services Manager

  • New York, NY, United States
  • Sales & Marketing Division
  • Full time

Duties and Responsibilities

 

  • Major responsibilities  
    • Communicate with client directly to follow-up on deposit schedule, menu selection, rooming lists, cut-off dates, guest preferences
    • Prepare Banquet Event Orders
    • Input group details into Delphi
    • Input Group Rooming Lists
    • Prepare group resumes to distribute weekly
    • Manage the HMS/Delphi interface as related to assigned Groups
    • Coordinate all necessary needs for group with Concierge including gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
    • Service clients who book rooms only groups from start to finish – i.e., incentives, social, weddings, entertainment, Middle East families, sports groups, etc.
    • Prepare group resumes to distribute to hotel staff weekly
    • Meet and greet client upon arrival as well as visit with client daily when in-house
    • Communicate with client directly to follow-up on rooming lists, cut-off dates, guest preferences, attrition penalty & pickup status, etc.
    • Coordinate all necessary needs for rooms only groups while in-house i.e., gift deliveries, key packets, transfers, spa appointments, F&B outlet reservations, etc.
    • Handle site inspections of hotel when necessary
    • Manage the HMS/Delphi interface as related to group room blocks
    • Communicate status of room blocks with Reservations Manager weekly
    • Run Delphi reports daily to review any discrepancies between HMS &
      Delphi
    • Attend weekly group resume meetings, GRC meetings as well as monthly sales & catering meetings
    • Assist with preparation of summary of charges for clients
    • Cross check to ensure Delphi is blocked according to contract
    • Coordinate with vendors
    • Miscellaneous catering duties as needed
    • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experience, Departmental Legendary Quality Experiences on a daily basis

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